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All our orders are shipped by Royal Mail using recorded delivery, we aim to deliver all orders within 2-4 working days. Our standard delivery fee is £3.95, Free delivery on orders over £20.
REFUNDS & REPLACEMENTS
If you have received the wrong item/s, the items are damaged, they simply don’t meet your expectations, or you’ve had a change of mind, you can choose between a replacement or a refund.
Please contact us within 14 days of your order date via email: hello@nativehoney.co.uk or call us on 07432 150847 with your name, order number and reason for requesting a refund or replacement.
Refunds are made to the same form of payment used to make the original purchase i.e. debit/credit card or your paypal account.
Below we describe the different circumstances where refunds and replacements apply.
DAMAGED PARCELS
Accidents happen in transit. Please accept our apologies if you have received a damaged product. We make every effort to ensure we pack our products safely but should there be any damage to the product when it arrives, we can offer a full refund or replacement.
WRONG ITEM RECEIVED
If for any reason you receive the wrong item/s, we are incredibly sorry this has happened and will rectify the mistake immediately. Replacing your item/s, and cover the costs for the return courier or mail charges.
Please see below for instructions on returning your order.
ITEM NOT AS DESCRIBED
We believe in the quality of our products and accuracy of the descriptions for each individual product. If you feel that any item you received did not meet your expectations based on what was described on the website, then we will happily refund or replace your items/s, and cover costs for the return courier or mail charges.
Please see below for instructions on returning your order.
YOU’VE CHANGED YOUR MIND
For any requests for a refund or exchange because you changed your mind, you will need to pay any costs for returning the item/s to us (if they have already been dispatched)
If you need to return your order to us, please ensure it is safely repacked and return it to us within 14 days of notifying us of the return. Please include your name, order number and the reason for the return.
All returns must be sent here:
Native Honey Ltd,
Talybont, Wales
SY24 5DP
We’ll refund you in full within 5 working days of receiving it.
Every consumer has legal rights in relation to products purchased that are faulty or not as described. Advice about your legal rights can be obtained from your local Citizens’ Advice Bureau or Trading Standards Office.